Australian Kitchen accepts product returns and provide you with an exchange, refund or repair within 30 days where:

-The product is faulty or is not of acceptable quality, or

-Significantly different to those shown or described to you, or

-The product is not fit for its intended purpose, or

-The product is unsafe

To be eligible for a return, the item must be unused and in the same condition as you received it and must be in its original packaging. The customer will be responsible for the return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Australian Kitchen does not accept the return of items from the following categories:

-Customized/personalized items

-Gift vouchers

To return a product, please contact our customer service team by email at orders@australiankitchen.com.au.  Please do not send your return item back to the manufacturer. Please also allow 1-2 business days for our customer service team to process your claim.